iSource's Initiatives For Optimal Radiology Transcription
Medical transcription used to be a simple activity
Gone are the days when medical transcription used to be a simple activity, wherein whatever dictated was converted into text without much cross-verification and analysis being done. In an age where things done slowly is akin to things done inefficiently, the dictations of the physicians have picked up so much speed so as to sound almost gibberish to a layman. Even the trained medical transcription ear finds it difficult to decipher the contents of an audio, were it not for the various tools at its disposal, such as the option of slowing down the dictations, eliminating background noise (when the author decides to dictate while travelling), etc. Add to that the phenomenon of EMR, which expects the transcriptionist to be adept in the use of complex software, and you feel that the transcription world has been given the wrong end of the stick.
PACS (Picture Archiving and Communication System)
Radiology is one such field which has been dramatically affected by these developments and PACS (Picture Archiving and Communication System), the technology synonymous with radiologists these days, has made image-retrieval a walk in the park for them. With radiologists now reading more films per se than before and accessing the same from anywhere, and wanting the transcribed reports back, sometimes, in a matter of 2 hours, and that too into their PACS, radiology transcription has acquired an urgency to it, the like of which has never been seen before. It is no wonder that there are not many players in the outsourcing transcription world who are equipped to take such a challenge head-on, and thus have either thrown in the towel or migrated to easier forms of transcriptions.
Radiology Transcription
iSource’s unique methodology and in-house training programs for Radiology Transcription has made them a force to reckon with in this segment. It has on its rolls former Radiology Technicians, who accurately decipher the contents of a dictation with particular attention to consistency and accuracy. If a radiologist contradicts himself during the dictation, the technicians are quick to detect the same and escalate it to the Client Service Team for the radiologist’s clarification. The same is incorporated into the report in no time and sent back to the PACS either via simple pasting or automatically, using the HL7 messaging interface.
Radiology Transcription Techniques
Also, as is the norm these days, the radiologists often times just instruct the transcriptionists to utilize one of the numerous normals (standard paragraphs) at their disposal, and make some changes to the same. iSource’s transcriptionists have become adept in this activity and make sure that the changes dictated by the radiologists are consistent with the normal he/she initially instructed them to choose. This is a tricky business and not many transcription companies have been found to do this accurately every single time it is asked of them. iSource’s unique continual training program in Radiology Transcription Techniques ensures that its staff is always at the top of its game.
It is then hardly surprising that iSource’s portfolio boasts of 15 Radiology accounts; with all of them giving it a rating of 10/10 on a recent survey conducted by its Client Service Team.
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